• Flight ticket, transportation to/ from the airport.
• VISA arrangements.
• Offshore hotel accommodation.
• Hanoi – Ha Long - Hanoi transportation.
• Drinks, cigarettes.
• Massage, spa, and beauty services.
• Tipping and other personal expenses not listed above.

Cancellation Policy

Cancellation by Customer

• More than 21 days before check-in: FREE of charge
• From 11 to 20 days before check-in: 30% of total rates
• From 7 to 10 days before check-in: 50% of total rates
• Less than 7 days before check-in & no Show: 100% of total rates

Cancellation due to bad weather

If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

• Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
• During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
• The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.
• The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

Children Policy

• Children under 5 years old sharing EVERYTHING with adults: Free of charge (limited to 1 child/1 room). From the 2nd child: surcharged at VND 2,500,000/ child (sharing bed with parent)
• From 5 to 11 years old: 75% of adult rate (sharing a bed with adults)
• Above 12 years old: 80% adult rate with extra bed